About The Role

Are you an experienced contact centre leader who thrives in a fast-paced, target-driven environment? Do you have a passion for developing high-performing teams, driving operational excellence, and delivering outstanding customer outcomes?

At Car Finance 247, we’re looking for a Business Generation Manager to lead and develop our Business Generation team, maximising warm lead transfers into Sales while delivering an exceptional customer journey.

This is a fantastic opportunity for a commercially focused people leader with strong dialler and campaign management experience to make a real impact with the UK’s leading car finance broker.

What You’ll Be Doing

Leading, coaching and developing a high-performing Business Generation team
Driving team performance through structured coaching, 1:1s and performance management
Managing dialler strategy, campaign setup and optimisation to maximise lead transfer volumes
Monitoring intraday performance and making real-time operational decisions
Working closely with Sales, Marketing, Operations and Data teams to improve lead quality and customer experience
Identifying opportunities for continuous improvement across campaigns, conversion and operational efficiency
Supporting the progression and development of team members into future Account Manager roles

About You

Essential:

Proven experience managing a contact centre or dialler-led operation
Strong leadership experience with a track record of driving team performance
Experience managing outbound campaigns, dialler systems and contact strategies
Excellent stakeholder management and communication skills
Strong analytical and decision-making abilities
Ability to perform in a fast-paced, target-driven environment

Desirable:

Experience within financial services or car finance
Understanding of regulated environments and compliance requirements
Exposure to sales pipelines and lead conversion processes

What You’ll Bring

A results-driven and commercially focused mindset
Strong leadership skills with the ability to motivate and inspire teams
Confidence working cross-functionally with senior stakeholders
A proactive approach to continuous improvement
The ability to make quick, effective decisions under pressure

About Us

Enhanced annual leave + your birthday off!
Mental & physical health support
Enhanced family leave (maternity, paternity, adoption)
Workplace Nursery & Electric Vehicle Schemes
Boosted pension contributions
Bee Fit 247 wellbeing & fitness programmes

And loads more!

At Car Finance 247, our values Passion, Ownership, Resilience and Togetherness don’t just guide what we do, they define how we lead. We look for leaders who set the tone with energy and ambition, take full accountability for their teams and results, stay composed and solution-focused under pressure, and build a culture where people feel supported, challenged and united. If you lead from the front, develop others, and drive performance through your team, you’ll thrive here.

Apply

Business Generation Manager

About The Role

About You

About Us

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