Complaints Handler

Here at Car Finance 247 we are looking to recruit an Complaints Executive to join our Customer Care Team! 

As a Complaints Executive, you will be able to liaise confidently with our Customers, Lenders, Dealerships and internal stakeholders to obtain fair customer outcomes whilst maintaining our high standards in Compliance and Quality Assurance. The Complaints Executive will take complete ownership of a customer’s complaint once it has been initially assessed by the Triage Team, by providing an exceptional level of service, showing empathy whilst solving queries, problems and handling complaints in a timely and professional manner. 

This is a great opportunity for people focused individuals who want to become part of a market-leading business that prides itself on employee development and well-being. 

Monday-Friday (9am - 5:30pm) 

Salary: £28,000pa 

Responsibilities Include: 

• Owning non-regulated and/ or regulated complaint cases, ensuring that customers are responded to in a timely manner and complaints are fully resolved. 

• Working in an organised fashion to ensure productivity and effective case management. 

• Logging all activity with comprehensive and accurate notes. 

• Writing an investigation report to supply evidence to bring the complaint to a conclusion. 

• Strong written communication, including a ‘final response’ letter. 

• Effective communication internally and externally 

• Prioritise workload and case management to be effective and efficient. 

• Ability to confidently communicate and articulate outcomes to senior management. 

• Identify trends and opportunities to improve service levels 

• Answering inbound calls into the department from customers  

• Working with your team to ensure your area’s caseload is kept to an acceptable level