Customer Assurance Specialist

As a Customer Assurance Specialist in our Validation Team, you’ll play a key role in the final step of our sales process. Once a customer's finance is successfully approved, you’ll connect with them to share the exciting news that they can collect their new vehicle! On the collection day, you’ll facilitate the final transaction with the dealership, confirming all payout details, and setting up the customer with our 30-day breakdown cover, which is commission-based.

In the coming months, this role will expand to include selling and renewing warranties for existing customers, offering even more commission-earning opportunities. This role is fast-paced and highly interactive, requiring strong sales skills, the ability to build rapport, and effective communication with both customers and dealerships. You’ll spend around 4-5 hours daily on the phone, handling constant inbound inquiries and messages, assisting with customer queries, cancellations, and retentions.

• Sales-driven, efficient, and professional communicator
• Skilled at building and maintaining relationships
• Organized, able to handle pressure, and thrives in a busy, team-oriented environment
• Comfortable spending substantial time on the phone with customers and sales teams

Benefits:

• Commission
• Subsidised Onsite Parking.
• Free fruit, barista bar and juice bar.
• Onsite gym.
• Free transport to and from Piccadilly.
• Birthday off!
• Enhanced maternity, paternity and adoption leave pay.
• Time off from day-one for fertility appointments.
• Discount club.
• Healthcare Cash plan.
• Free Employee Assistance Programme.
• Excellent career progression across the business.

Car Finance 247 is an award-winning business just outside of Manchester City Centre.  We create personalised and high quality customer experiences driven by outstanding tech, streamlined process and most importantly, amazing people.  Over the next 12 months we have exciting upcoming projects to cement our position as market leaders in every aspect of our business and that journey starts with attracting the best talent.

As an equal opportunity’s employer, the 247 Group is committed to the equal treatment of all current and prospective employee’s and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the 247 Group.