Customer Service Advisor

Here at CarFinance 247 we are looking to recruit a Customer Service Advisor! As a Customer Service Advisor, you will be able to liaise confidently with our customers and deliver outstanding levels of customer service to each of them. You will be responsible for handling inbound calls, dealing with the customer’s query and supporting them throughout their journey. To be successful in the role you will need to provide an exceptional level of service, showing empathy whilst solving queries and problems, clearly articulating next steps to customers. The role will include administrative duties alongside inbound calls.

This is a great opportunity for people focused individuals who want to become part of a market-leading business that prides itself on employee development and well-being.

Responsibilities Include

• Working in an organised fashion to ensure productivity and effective interactions on our inbound system.
• Ability to work on own initiative.
• Capability to communicate with customers via various methods whilst still delivering the best customer service.
• Logging all activity with comprehensive and accurate notes.
• Effective communication internally and externally.
• Prioritise workload.
• Strong verbal communication experience to deliver outstanding service to our customers.
• Ability to empathise and adapt under pressure.

• Strong organisational skills and workload management.
• Excellent written and verbal communication skills.
• Experience of working in a fast-paced environment.
• Hard working determined and resilient.
• Comfortable working under pressure, proactive and uses own initiative.
• Building strong working relationships with internal and external clients.
• Positive can-do approach.
• Flexible approach to working hours and days.

Benefits

• Subsidised Onsite Parking
• A great working environment with free fruit and juice bars
• Birthday off!
• Onsite Gym
• Free transport to and from Piccadilly station
• Free Barista bar serving teas and coffees
• Excellent career progression

About Us

At CarFinance 247 our determination and strong team culture have helped us become the number one online car finance broker in the UK. We are one of the UK’s fastest growing privately owned businesses, having ranked in the Sunday Time Fast Track 100 for each of the last 4 years.

We create personalised and high-quality customer experiences driven by outstanding tech, streamlined process and most importantly, amazing people. Over the next 12 months we have exciting upcoming projects to cement our position as market leaders in every aspect of our business and that journey starts with attracting the best talent.