Collections Advisor

Here at 247Money we are currently looking for exceptional people to join our growing Collections Advisor team! You will primarily focus on managing customers arrears cases on car hire purchase agreements and identifying the most effective solutions for our valued customers as well as the business. As a Collections Advisor, you will excel in providing the best customer service for all our customers and be motivated to build a career in Collections.

We pride ourselves in making sure we give our Collections Advisors the opportunity to grow and progress whilst receiving excellent training and ongoing development.

Responsibilities Include

• Collecting on customer agreements that are in arrears, ensuring good outcomes for both our customers and our business.
• Adhering to our QA/Compliance guidelines when communicating with customers either verbally or written.
• Ensuring that the highest level of service is consistently delivered to our customers.
• Identifying and dealing with vulnerable customers in line with the CarFinance 247 guidelines.
• Applying use of the forbearance when collecting on arrears agreements, where appropriate, assessing the customers circumstances and matching the best solutions to them.

• Experience of working within a Collections role is preferred.
• Excellent questioning and negotiating skills.
• Excellent verbal and written communications skills.
• Strong Customer Service skills.
• The ability to work under pressure whilst still maintaining high attention to detail.  

• Subsidised Onsite Parking
• A great working environment with free fruit and juice bars
• Birthday off!
• Onsite Gym
• Free transport to and from piccadilly station
• Free Barista bar serving teas and coffees
• Excellent career progression

About Us

Established in 2018, 247Money is on a mission to become the market-leading car finance provider. Part of the wider 247 group, we’re a fast growing and developing provider that leverages the latest technology to put our customers in control of their finance options. Z

At 247Money, we work hard to provide an open and supportive culture for our team. We are based in Manchester and our lively office is upbeat and positive with a family feel! We work hard, but this doesn’t mean we forget how to have fun! We provide a clear career pathway that helps empower individuals within our teams and gives them the skills they need to provide our customers with exemplary service.