Manchester
Collections
£21,000- £22,000

About The Role

Here at 247 Money, we are currently recruiting for a Payout Administrator to join our Underwriting team. The Payout Administrator will review personal details for potential fraud markers, complete bank checks and to review the vehicle against lending criteria. To make appropriate decisions for the customer and the business.

Once the applications are approved the Payout Administrator will complete validation calls with the customer and perform Payout checks on all documentation received, ready to disburse the loan agreements.

Responsibilities for the Payout Administrator:

  • Review loan proposals in line with Company Credit Policy, Compliance Guidelines, ensuring good outcomes for both the customer and the business.
  • Conduct yourself in a manner that upholds and promotes the 247 Group Company Values guiding principles and behaviours.
  • Communicate effectively with the broker and customers both verbally and over email / letter.
  • Work to ensure that the highest level of service is consistently delivered to the customer and the broker.
  • Work in an organised fashion to ensure productivity and effective management of your caseload.
  • Achieve individual KPIs for approvals, QA and disbursals.

About You

  • Essential - previous experience within a customer service background, preferably within financial services.
  • Ability to work autonomously and consistently practice accurate judgement
  • Excellent verbal and written communication skills.
  • Ability to work under pressure whilst maintaining high attention to detail.
  • Ability to deal with sensitive situations and sometimes vulnerable or challenging customers.
  • Knowledge of regulations relating to compliance, data protection, Anti Money Laundering, Consumer Credit Directive, Consumer Credit Act ideal

About Us

Established in 2018, 247 Money is on a mission to become the market-leading car finance provider.

Part of the 247 Group, we’re a fast-growing and developing provider that leverages the latest technology to put our customers in control of their finance options. Our processes are industry-leading, and we aim to get customers into their vehicle of choice on the same day they apply.

Our customers are at the heart of what we do. Our highly skilled team is dedicated to providing a personalised service that supports customers throughout the loan life cycle. Communication – listening to our customers, asking the right questions, and providing them with honest, helpful guidance – is central to our business.

At 247 Money, we work hard to provide an open and supportive culture for our team. We’re based in Manchester and our lively office is upbeat and positive with a family feel. We work hard but that doesn’t mean we forget about having fun!

Staff development and training is a key area of focus for us and we pride ourselves on providing opportunities to progress. A clear career path structure helps to empower individuals within our teams and gives them the skills they need to provide our customers with exemplary service.

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