Dependent on Experience

About The Role

Here at CarFinance 247 we are currently recruiting for an Operations Manager to join our team. The Operations Manager will be responsible for the effective day to day running of the sales teams to make sure customers receive a high quality of service in line with our Company standards and policies. The Operations Manager will be data driven and monitor and action department targets and KPI’s closely. You will be driving a culture of coaching, motivating and improvement, supporting your direct reports where necessary.

Responsibilities for the Operations Manager:

  • Meet daily with departmental managers to cascade business information whilst driving performance and predictions.
  • Complete people management including the coaching and development of direct reports with regular catch-up’s, difficult conversations and performance management in line with company policies and processes.
  • Demonstrate leadership skills and the ability to motivate direct reports and their respective teams, sending regular communications via multiple channels.
  • Ensure and evidence competence for the sales team in their role.
  • Make sure the managers and their respective teams meet regulatory objectives.
  • Provide regular feedback and suggestions to the head of sales regarding how we can improve the sales journey and conversions including departmental process, policies and call guides.
  • Drive improvement and efficiency gains of people, process and technology helping the department to focus on Account Management of customers and conversion from first contact to written agreement; delivering an outstanding experience and customer satisfaction.
  • Have a strong understanding of KPIs and be data driven.
  • Keep up to date with business change and strategy, including lender panel changes and maintaining a good understanding of the car finance broker marketplace.
  • Regular collaboration with other Senior Managers and other key stakeholders.

About You

  • Experience of working in a management role in a regulated, fast paced customer service or sales environment.
  • Can demonstrate performance management in a previous role(s).
  • Track record in managing teams to achieve targets, KPI’s and delivering a high quality customer service.
  • Experience of monitoring and managing individual’s and team performance.
  • Experience and awareness of how to motivate colleagues and drive performance.

About Us

CarFinance 247 is an award-winning business just outside of Manchester City Centre.  We create personalised and high quality customer experiences driven by outstanding tech, streamlined process and most importantly, amazing people.  Over the next 12 months we have exciting upcoming projects to cement our position as market leaders in every aspect of our business and that journey starts with attracting the best talent.

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