Location
Manchester
Department
Customer support
Advertising Salary
£22,000 - OTE £26,500

About The Role

Here at CarFinance 247 we are currently recruiting for Customer Support Advisor to join our team! As a Customer Support Advisor, you will be responsible for ensuring our Customers receive a seamless journey when finding and funding their perfect car. You will handle both inbound and outbound customer queries as well as being responsible for routing calls throughout the business where necessary. The Customer Support Advisor are managing a client base on a daily basis, helping customer who need support completing their documents and/or understanding their finance agreements.

Experience needed for the Customer Support Advisor:

  • Experience in making both inbound and outbound calls, dealing with customer queries that come through to the department.
  • Responsible for managing a client base and working along side our Customer Account Managers to provide a seamless journey for our customers.
  • Providing the link between the sales team and other internal teams, ensuring a smooth process for our customers.
  • You will assist with all pre & post sales activities.
  • Provide a helping hand for customers who need support completing documents or understanding their finance agreements.
  • Work closely with our finance partners, providing the final paperwork for an approved pay out.
  • Exude confidence, enthusiasm, and energy.  
  • Be extremely organised and obsessed with detail. 

About You

  • Previous experience of working within a fast-paced environment in a phone-based customer service role.
  • Having worked within an FCA regulated environment is preferred but not essential.
  • Positive attitude and willingness to learn.
  • A high level of attention to detail is essential. 

Your DNA and Experience:

  • Bold & Resilient – You will be confident in communicating and have an excellent professional manner especially within challenging situations
  • Passionate & Proud – You will be passionate about problem solving and delivering excellent customer care
  • Togetherness – You will be able to be an effective mediator and liaise efficiently between multiple external and internal parties

This is a full time, permanent position working Monday-Friday including the occasional weekend.

About Us

Some of our Benefits:

  • Excellent progression opportunities
  • Healthcare Cash plan
  • Onsite gym and excellent catering facilities
  • Free shuttle bus from Piccadilly
  • Fresh fruit and Coffee every day
  • Your birthday off and much more!

CarFinance 247 is an award-winning business just outside of Manchester City Centre.  We create personalised and high quality customer experiences driven by outstanding tech, streamlined process and most importantly, amazing people.  Over the next 12 months we have exciting upcoming projects to cement our position as market leaders in every aspect of our business and that journey starts with attracting the best talent.

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