Location
Manchester
Department
Business Generation
Advertising Salary
£30,000 - £35,000 DOE + Bonus

About The Role

Here at CarFinance 247 we are currently recruiting for a Contact Centre Manager to join our team. The Contact Centre Manager will be responsible for the day-to-day management of the Contact Centre team. You will be expected to motivate the team through coaching and development in order to achieve team and individual targets.

Responsibilities for the Contact Centre Manager:

  • You will manage the daily, weekly, monthly performance of the team.
  • Responsible for monitoring, managing and reporting on team KPI’s.
  • Experience in building and maintaining relationships between teams and the wider business.
  • Monitoring and managing team rota’s, holidays, sickness and absence.
  • Conducting regular team meetings
  • Creating and managing incentives that both reward staff and increase performance.
  • Experience in coaching and developing staff, either individually or as a group.
  • Challenging poor performance and celebrating the successes.
  • Conducting 121’s, PDP’s, RTW’s and disciplinaries.

About You

  • Experience of working in a management role in a regulated environment.
  • Can demonstrate performance management in a previous role(s).
  • Experience of working in a pressurised customer service or sales environment.
  • Track record in managing teams to achieve targets, KPI’s and delivering a high-quality customer service.
  • Experience of monitoring and managing individual and team performance.
  • Experience and awareness of how to motivate colleagues and drive performance.
  • Ability to undertake one to one coaching and development activities including giving feedback.

About Us

CarFinance 247 is an award-winning business just outside of Manchester City Centre.  We create personalised and high quality customer experiences driven by outstanding tech, streamlined process and most importantly, amazing people.  Over the next 12 months we have exciting upcoming projects to cement our position as market leaders in every aspect of our business and that journey starts with attracting the best talent.

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