Location
Manchester
Department
Sales
Advertising Salary
£20,000

About The Role

Here at CarFinance 247 we are currently recruiting for an enthusiastic and confident Customer Service Advisor to join our team! As a Customer Service Advisor, you will be responsible for delivering excellent customer service to both new and existing applicants. You will handle inbound customer queries as well as being responsible for routing calls throughout the business where necessary. There could be an element of calling customers back via internal requests from other departments as well as call backs.

Experience needed for the Customer Service Advisor:

  • Mainly handling inbound calls from both new and existing applicants, delivering exceptional customer service.
  • Providing the link between the sales team and other internal teams, ensuring a smooth process for our customers.
  • Calling customers back via internal requests from other departments as well as call backs.
  • Taking new applications, overcoming customer objections and fielding calls efficiently.
  • Advising on the benefits of CarFinance 247 and gaining customer commitment.
  • Confident telephone manner with strong rapport building skills.
  • Excellent communication and listening skills – precise and clear in written and verbal communication.
  • A flexible approach, positive mental attitude and strong team working skills.
  • Adhere to treating customers fairly at all times.

About You

  • Experience of 12 months in a call centre is preferable with references from previous employers in this industry.
  • IT literate with strong keyboard skills – able to update our CRM system and make comprehensive notes.
  • Having worked within an FCA regulated environment is preferred but not essential.
  • Positive attitude and willingness to learn.
  • A high level of attention to detail is essential. 

This is a full time, permanent position including the occasional weekend. When a weekend day is worked, a day off in lieu is provided that week.

About Us

What we have to offer…

  • Excellent pension contribution and health care plan.
  • Fresh fruit and coffee provided daily.
  • Covid19 friendly offices located just outside of Manchester City Centre. Don’t worry, we pick you up and drop you off at Manchester Piccadilly Station!
  • Great training and progression opportunities available.
  • Incentives, additional birthday holiday and lots more!

CarFinance 247 is an award-winning business just outside of Manchester City Centre.  We create personalised and high quality customer experiences driven by outstanding tech, streamlined process and most importantly, amazing people.  Over the next 12 months we have exciting upcoming projects to cement our position as market leaders in every aspect of our business and that journey starts with attracting the best talent.

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