Location
Manchester
Department
Sales
Advertising Salary
£25,000

About The Role

Here at CarFinance 247 we are currently recruiting for a Resource Planner to join our Resource and Planning team. The Resource Planner will be required to assume responsibility for forecasting, scheduling, and real time performance to support a growing and demanding business unit in meeting its SLA’s and KPI’s.  

Responsibilities for the Resource Planner:

  • Accurately collating real-time data to ensure up to date intra-day forecasts and accuracy in shrinkage calculations.
  • To ensure sufficient resource is available to meet workload demands whilst maintaining profitability.
  • Produce effective resource scheduling to maximise performance and meet KPI’s /SLA.
  • Management of all ‘off phone’ activities that impact on business unit performance.
  • Complete regular analysis of planned vs. actual call volumes and provide reporting on headcount and FTE levels including variance to budget.
  • Liaise, interact and influence across the operational management teams on all matters resource planning related.

About You

  • Experience in a customer-focused environment is essential.
  • Excellent keyboard skills to include Word, Excel and Outlook.
  • Proven resource planning experience within a busy call centre.
  • Ability to work to strict deadlines and follow strict processes.
  • Highly numerate with good accuracy and attention to detail.
  • Organised and able to work on own initiative when required.
  • Good communication skills.

About Us

CarFinance 247 is an award-winning business just outside of Manchester City Centre.  We create personalised and high quality customer experiences driven by outstanding tech, streamlined process and most importantly, amazing people.  Over the next 12 months we have exciting upcoming projects to cement our position as market leaders in every aspect of our business and that journey starts with attracting the best talent.

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