£23,000 - £25,000 Dependent on Experience

About The Role

Here at 247Money we are currently recruiting for a Complaints Handler to join our team. The Complaints Handler will be tasked with handling and resolving complaints, mainly relating to satisfactory quality issues with customer vehicles. You will be required to handle a range of complex complaints relating to vehicle quality and roadworthiness As a Complaints Handler you will be liaising and negotiating with brokers, dealerships, and internal stakeholders, both verbally and in writing

You must have a good understanding of the Supply of Goods Act 1982, Consumer Rights Act 2015, Treating Customers Fairly (TCF), Data Protection Act 1998, Consumer Credit Act 1974, and Financial Conduct Authority (FCA) guidelines.

Responsibilities for the Complaints Handler:

  • Conduct yourself in a manner that upholds and promotes the Car Finance 247 Group Values .
  • Ownership of regulated complaint cases, working within FCA guidelines, ensuring that customers are responded to in a timely manner and complaints are fully resolved.
  • Work in an organised fashion to ensure productivity and effective case management.
  • Fully investigate complaints by taking testimony from the multiple parties involved.
  • Effective verbal communication with the ability to handle tricky and potentially emotive conversations in a calm and friendly manner.
  • Full effective at letter writing and general written communication.
  • Log all activity with comprehensive and accurate notes using our own internal Complaints Management system.

About You

About you:

  • At least 2 years’ experience in a customer service role, ideally with experience in complaints.
  • Experience of cars and vehicle quality issues is helpful.
  • Experience of handling difficult conversations and being confident in doing so.
  • Ability to work autonomously and consistently practice accurate judgement.
  • Being able to fully justify your outcomes to complaints.
  • Excellent verbal and written communication skills.

About Us

CarFinance 247 is an award-winning business just outside of Manchester City Centre.  We create personalised and high quality customer experiences driven by outstanding tech, streamlined process and most importantly, amazing people.  Over the next 12 months we have exciting upcoming projects to cement our position as market leaders in every aspect of our business and that journey starts with attracting the best talent.

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