Triage Complaints Handler

The Team  

 Car Finance 247 is the UK’s leading digital car finance platform. But that’s just part of our story.  At our core, we’re a Manchester-based tech business with a customer-centric approach. With our innovative team, we’ve created a platform that strips the complexity out of the car finance process, empowering our customers with our straightforward approach and exceptional service.  And we’re not stopping there; we have ambitious goals and a clear roadmap to success, powered by our team and our tech. 

 Salary: Up to £29,000 DOE

 Contract: Full time – 37.5 hours per week.  

 Hours: Monday-Friday 9am – 5.30pm 

The day-to-day 

As a Team 247 Inbound Complaints Executive you’ll spend your days helping to deliver fair outcomes for customers who have complaints, queries, or issues to resolve.   

That looks like:  

• Responding to - and resolving – both non-regulated and regulated complaints cases 
• Compiling accurate and detailed case notes  
• Writing investigation reports with the relevant evidence included  
• Bringing complains to a conclusion and drafting final response letters 

• Have previous experience in complaints or case management  
• Want to be part of a high performing team  
• Love the energy of a fast-paced environment  
• Feel confident tackling tricky conversations on the phone and over email 
• Are a true people person and create connections quickly  
• Work well independently but always have your team’s back  
• Can juggle different priorities, working smarter, not harder 
• Face challenges head on and never settle for second best 
• Are always finding ways to improve the way things work  

The Perks 

• Enhanced annual leave + a bonus day off for your birthday 
• Mental & Physical healthcare plans 
• Boosted pension contributions 
• Enhanced maternity, paternity, and adoption leave pay  
• Workplace Nursery Scheme  
• Electric Vehicle Scheme 
• Wellbeing and fitness programmes with Bee Fit 247 
• And much more!